We aim to dispatch your order with in 48 hours of receipt of payment, excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock.
We ensure a safe and tracked delivery on your goods with a signature required. At this point the responsibility for your purchase is then passed to you.
We offer a 14-day returns policy from the day the order has been signed for, with the choice of either refund or exchange. You must return the item/s to us in a new and unused condition with tags attached and in the original packaging. We advise you to take care when unpacking and repacking the item/s. Please ensure you try briefs on over your own lingerie.
We will not accept returns on lingerie that has been worn or is returned in a soiled condition.
We cannot be held responsible for goods lost in transit.
The customer is liable for paying carriage on returns, unless the item is damaged or there is a manufacturing fault, when the return will be free. Please note that all shipments are checked thoroughly before packing as we have taken care and time to create quality pieces. In the event of a return please email firstname.lastname@example.org and we can arrange the shipment for you to post.